Traditionally, there are different approaches used in the NHS to define caseload,
calculate unit cost and the productivity of a clinical service. Information generated
may be used to calculate staffing levels and also set standards for performance
management. Clinical services can use the information for marketing specific services
to other potential commissioners or funding bodies. This seminar will focus on
examining the relationship between demand and capacity, strategies for increasing
the capacity, and the impact on the productivity of a service. Because of time
constraint, the costing and unit cost of a service will not be covered.
The following topics will be covered in this seminar:
1. Approaches used in calculating capacity, defining demand and measuring
productivity of health services.
2. Steps for calculating capacity of a service, considering 'On Duty Hours', 'Clinical
Input Hours' and 'Time and Motion Study'.
3. Factors to be considered when defining the demand of a service.
4. Conceptualise demand based on clinical pathways and packages of care.
5. Relationship between demand and capacity.
6. Strategies to be considered to increase the capacity of a service.
7. Measure the productivity of individual staff and the whole service.
8. Other factors to be considered in service management and development.
9. Questions and Discussions - Conclusions